Uber told investors last month that it had lost $5.2 billion in the second quarter, a record loss for a company that has never been profitable even as its ride-hail app has reshaped how many cities work. As it ballooned into a unicorn while bringing millions of riders and drivers onto its platform, Uber became embroiled in just about every kind of scandal possible in today’s tech industry: privacy invasions, sexual harassment, a toxic bro culture, intellectual property lawsuits, mistreatment of gig workers. In 2017, co-founder Travis Kalanick was finally ousted as CEO.
The new book Super Pumped: The Battle for Uber, by New York Times technology reporter Mike Isaac, chronicles this pileup of scandals in rubbernecking detail. It’s an account of the company’s founding, its rapid rise, and the careening troubles that led to an investor-led putsch against Kalanick.
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